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Support

We pride ourselves on customer care and support.  Once you have placed an order with us we will be on hand throughout the process, managing every aspect of your installation.

24 hr fault logging service.

If you need to report a fault, or require further technical assistance, then please call us on 08456 777666.

Out of Contract Charges

There may be occasions where you require assistance with an issue or requirement that is not covered under a support contract. For example, fitting and configuring new extensions, setting up a router or dealing with LAN issues, installing a DECT phone or helping a user with specialised training.

In these ad hoc scenarios we charge a Labour Rate, together with a Travel Fee, if a visit is required.

Labour Rate
Mon - Fri - £35 per half hour on site - mnimum 1 hour per visit
Saturday - £50 per half hour on site - mnimum 2 hours per visit
Sunday - £70 per half hour on site - mnimum 3 hours per visit
 
Travel Fee* (if the work cannot be carried out remotely)
Up to 10 miles - £30
Up to 20 miles - £50
Up to 40 miles - £70
Up to 60 miles - £90
Over 60 miles - POA

*The above charges are based on the distance from our office, to the customer site, using RAC router planner from WD6 1SD

The above charges do not apply in the following scenarios:-
  1. Qualifying Line Faults (where a fault is found to be within the BT network)
  2. Qualifying Phone System Faults (when covered by a valid support contract)
  3. Qualifying Broadband Faults (i.e. not router, local cabling or filters)
  4. Qualifying Cabling Faults (only where Jaguar Telecom have performed the cabling installation)
If in doubt please call us to check

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  • However if you have any concerns at all at any time please call us on 08456 777666
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